An AI support agent that handles the first touch for every inbound inquiry — answering accurately, resolving what it can, and escalating intelligently when it needs to. Available 24/7, across every channel.
For most Austin service businesses, initial customer support is either understaffed, after-hours unresponsive, or burning expensive people on repetitive questions.
A full-time customer support hire costs $40K–$55K/year before benefits and turnover
80% of inbound support questions are the same 10–15 questions asked repeatedly
Slow first responses (over 4 hours) drop conversion rates by up to 50%
After-hours inquiries go unanswered until morning — when interest has already cooled
A homeowner visits your HVAC company website at 8 PM and has a question about your maintenance agreement pricing. Instead of leaving without an answer — or calling a competitor who has a live chat — your AI support agent engages immediately. It knows your pricing, explains the agreement tiers, answers the follow-up question about cancellation policy, and books a confirmation call if they want to move forward. All of this happens without waking anyone up.
This is initial customer support handled by an AI employee — not a FAQ widget, not a canned-response chatbot. The agent is trained on your specific services, policies, pricing structure, common complaints, and support history. It reasons through novel questions using that context, rather than pattern-matching to a script. When it hits something it genuinely cannot resolve, it says so, captures the full conversation, and alerts your team with everything they need to pick up the thread.
For service businesses handling 20–100+ inbound inquiries per week, this agent typically resolves 75–85% of first-contact questions without human involvement. That means your team spends their support time on escalations and complex situations — not answering "do you service Round Rock?" for the fifteenth time that week.
The agent connects to your existing communication stack: website chat, business SMS, your support email inbox, and Facebook Messenger. From a single deployment, it maintains a consistent voice and consistent accuracy across every channel. Conversation logs feed back to your CRM so every customer interaction — support or sales — is tracked in one place.
For businesses considering their first dedicated support hire, this system provides the coverage of a full-time first-contact rep at a fraction of the cost — with no onboarding time, no turnover risk, and no performance degradation at 11 PM on a Friday. For businesses already running a support team, it eliminates the repetitive tier-one volume so your people handle only the conversations that actually need them.
Replies to every inbound message within seconds — website chat, SMS, email, or social DM — with a response that actually addresses what they asked.
Trained on your services, pricing, policies, FAQs, and past support conversations. Answers accurately from context — not generic filler.
Distinguishes between a support question, a sales inquiry, a complaint, and a billing issue — and routes each one appropriately.
Hands off to a human when a conversation requires it — with full context, sentiment analysis, and suggested next steps attached.
Operates consistently across your website chat widget, business SMS line, email inbox, and Facebook Messenger from one connected agent.
Logs every conversation, tracks resolution rates, identifies your most common questions, and surfaces gaps in your documentation or services.
We train the agent on your business, deploy it across your channels, and maintain it as your services evolve. Book a free 30-minute call to see it scoped for your operation.